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If you have an iPhone or an iPad or even an iPod touch, sooner or later you will have a problem with one of your apps. It’s inevitable. My latest was a loss of sound with HBO Go on my iPad. In checking other apps, I found one other app that lost all sound, but the rest that I tested seemed fine.

Step 1 — I checked all settings, including any that might have been in the Settings panel. In the case of HBO Go, there are no extra settings there, but many apps do have critical settings there, so don’t forget to check it if you have a problem.

Step 2 — I shut down the iPad, then restarted it. (Didn’t work.) Now, I don’t know about anyone else, but I never shut down anything. Put it to sleep? You bet. But shut it down? My iMac is shut down if I will be away from it for a few days. That’s it. I never shut down my MacBook. I restart the iMac every couple of weeks if I remember, but as a rule, it only gets restarted when a software update requires it. Ditto the MacBook.

Step 3 — When all else fails, delete the app, open the App Store app, click on the “Purchased” tab at the bottom of the screen, find the misbehaving app and reinstall it. That should fix the problem.

Now, I did have a sound problem with another app that could not be fixed. The problem? Because of the way the program was written, the sound doesn’t work with 1st generation iPads. Works on my current generation iPod touch. Go figure.


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